Helen TranHT
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Saved card on file

We want to empower merchants to streamline payments, drive customer convenience, and increase operational efficiency by securely storing and managing payment cards on file. This feature will reduce transaction friction, enable seamless repeat purchases, and provide a trusted, PCI-DSS-compliant experience.
Company
Lightspeed
Tools
Miro
Figma
My Role
UI Designer
UX Designer
Researcher
Gross payment volume

$25M

Adoption Rate

55,000

Another Stat

$25M

OVerview

Lightspeed merchants rely heavily on loyal, repeat customers. However, the platform lacked a native way to store payment details. This forced merchants into a dangerous trade-off: convenience vs. security. Through data we found that 33% of R-Series merchants (9,531 users) were storing their customer’s data in a non-compliment way.

Insights

Without a secure way to store customer payment information, merchants resorted to risky workarounds:

Manual Card Notes for Phone Orders

Writing card details on notepads and manually entering them for phone orders

Third-Party Payment Workarounds

Subscribing to third-party payment systems with card-on-file capabilities, creating accounting discrepancies when reconciling transactions

Spreadsheet-Based Card Management

Maintaining customer card information in Excel spreadsheets for repeat order